Refund Policy
Because laboratory reagents are sensitive and require strict handling controls, all sales are generally final once an order has been processed and shipped.
Final Sale Items
Opened, altered, or improperly stored products cannot be returned, exchanged, or refunded. This protects product integrity and supports compliance with laboratory handling standards.
Damaged or Incorrect Shipments
If a package arrives damaged or contains the wrong item, contact support within 48 hours of delivery with your order number and clear photos of the issue.
Review Process
Approved claims may be resolved through replacement shipment, store credit, or another remedy selected by PepX Research after internal review.